Frequently Asked Questions

Everything you need to know about your Lulu Guinness order.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's website to monitor your delivery progress.

What is your return policy?

We offer a 28-day return period from the date of receipt. Items must be returned in their original, unused condition with all tags and protective packaging intact.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary by region and will be calculated at checkout.

How should I care for my Lulu Guinness handbag?

To maintain the quality of your bag, we recommend avoiding contact with abrasive surfaces, liquids, and direct sunlight. Store your item in its provided dust bag when not in use.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Are your products covered by a warranty?

All Lulu Guinness products come with a 12-month warranty against manufacturing defects. This does not cover general wear and tear or accidental damage.